How football clubs can connect with fans at home

With fans unable to cheer on their teams in large numbers during the pandemic, football leagues and clubs have needed to find other ways to connect with them.

Sport is integral to many people’s lives and the experience of attending matches is incredibly popular. The 2019/20 A-League season had a total attendance of more than a million people. Until full crowds can return clubs need to find digital and virtual ways to engage with supporters.

Social media campaigns have been one opportunity for football organisations to connect with fans. Earlier this year FIFA created the #WorldCupAtHome campaign in response to the pandemic.

“When the scale of what was happening became clear, we had to quickly ask ourselves ‘what does the world need from FIFA right now?’,” FIFA’s Chief Commercial Officer, Simon Thomas said about the #WorldCupAtHome campaign.

“We have an incredibly rich archive, full of treasured football moments, and this campaign gave us a platform to experiment and innovate, as well as to support critical health messages and entertain our fans in this time of uncertainty.”

The campaign featured digital content over a range of social media platforms. Part of the campaign allowed fans to vote for which world cup matches they wanted to be streamed on FIFA’s YouTube channel.

FIFA’s campaign was incredibly successful reaching 300 million fans in 126 countries. FIFA also won the Content Creation Award from the Leaders Sports Awards for the #WorldCupAtHome campaign.

Manchester United now offers digital editions of its matchday programme United Review. The club has introduced the programme at an introductory price of $1.67 (AUD) however this will increase to $4.62 (AUD).

The current edition includes articles about the club and their opponents as well as interactive content such as videos. An interview with Manchester United’s forward Anthony Martial is paired with a video collection of all his 51 goals in the Premier League.

“With fans still not allowed in stadiums in England, the cover for this special edition – and all of our Champions League programmes this season – is dedicated to the part supporters have played in European nights over the years,” Manchester United said on its website.

English League One side AFC Wimbledon have also started using the digital magazine platform MatchDay Digital.

“Digital is a much more cost-effective and time-effective way of operating and clubs need to challenge more fans to move to digital we move into the future, because it’s better for us as businesses, and it’s better for fans as consumers,” AFC Wimbledon CEO Joe Palmer told fc business.

Official club/league websites and apps provide yet another option for organisations to provide content directly to their fans that can be accessed easily.

West Bromwich Albion have decided to move away from the Football League interactive platform and have instead decided to launch their own digital platforms to control their app and website.

West Bromwich Albion’s Head of Marketing, Laura Gabbidon spoke to fc business about the digital experience for supporters.

“Fans expect a good experience with the club whether it’s digital or physical. Fans want to be proud of the club they love, and we hope the launch of the new website and app has made them proud,” she said.

“We were well underway with this project before the pandemic hit. It’s made digital even more of a priority, if that was possible, as the primary way we can engage with fans now.”

English Premier League’s Manchester City has its own streaming service.

Although it was launched before the pandemic City+ allows specialty and exclusive content to be delivered straight to the club’s fans.

The subscription service includes live Manchester City matches and full-match replays (available for 24 hours after the game).

Feature length documentaries created by CityTV are also included on the platform. One documentary on the CITY+ ‘Made in Gran Canaria’ about former City captain David Silva.

Manchester City offers a 30 day free trial and then a $3.67 (AUD) fee per month which can be cancelled at any time.

The subscription is also easy to access and is available across online, app and tv platforms.

“Following the launch of our OTT platform last year, we wanted to continue enhancing the viewing experience for fans and offer greater flexibility to consume our content. We’re now rolling our exclusive content out across our digital estate,” Nuria Tarre, Chief Marketing Officer at City Football Group, said about City+.

“CityTV was given unprecedented access to David’s inner circle who provided a rare insight into the rise of one of the Premier League’s greatest players. Producing original and never seen before content for our fans is at the heart of our strategy and ‘Made in Gran Canaria’ will bring fans even closer to the stories of one of City’s most decorated players.”

There are many options for football clubs to connect with their fans during the pandemic.

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“20 Years Ahead”: The System Quietly Reshaping Korean Football

For all its consistency, Korean football has long carried an underlying tension.

On paper, it works. The national teams remain competitive, the player pool is technically sound, and the country continues to produce athletes capable of performing on the continental stage. But beneath that surface-level success, a more uncomfortable question has persisted about whether Korea has been simply maintaining its position while others evolve.

That question has driven the Korea Football Association (KFA) toward one of the most ambitious structural overhauls in modern football development: the Made in Korea (MIK) Project. Rather than focusing on short-term gains or isolated improvements, the initiative attempts to do something far more complex. It is rebuilding the foundations of how football is taught, understood and executed across the entire ecosystem.

Internally, the project has been described as having “brought Korean football 20 years ahead.” Whether that claim ultimately proves accurate remains to be seen, but what is already clear is the scale of the shift taking place.

From talent to system

The starting point was not talent, but structure. For years, concerns had been growing within Korean football circles about a lack of uniqueness in players, inconsistencies in long-term planning and an over-reliance on safe, risk-averse styles of play. The system, while producing disciplined and technically capable footballers, was not consistently producing players equipped to thrive in the most demanding environments. Environments such as Europe, where tempo, decision-making speed and adaptability define success.

Rather than attempting to patch these issues, the KFA chose to reimagine the system itself.

At the core of the MIK Project is the idea that high performance is not the result of individual excellence alone, but of an interconnected structure that allows that excellence to emerge consistently. Coaching, sports science, performance analysis, leadership and education are no longer treated as separate pillars, but as components of a single, integrated system designed to evolve continuously.

A new operating model

This philosophy is most clearly expressed through the project’s adoption of a cell-based operating model. In place of traditional hierarchies, the system is organised into small, cross-functional units, called “cells”. These cells are given autonomy over their work while remaining connected through shared frameworks and objectives. Each unit is responsible not only for delivery, but for learning, adapting and refining its approach on a constant cycle.

The intention is to bring decision-making closer to the pitch, allowing those working directly with players to respond faster and more effectively to the realities of the game. In an environment where marginal gains are often decisive, that speed of adaptation can be critical.

Closing the gap

Yet structure alone is not enough. The project is equally shaped by a clear-eyed assessment of where Korean football currently stands in relation to the world’s elite.

Comparative analysis has highlighted several consistent gaps: technical execution under pressure, the ability to operate at higher game speeds and effectiveness in decisive moments such as one-on-one situations. These are not deficiencies of talent, but of context. Korean players, while highly capable, have often developed within systems that prioritise control and precision over risk and spontaneity.

The consequence is a style that can become predictable under pressure.

Training for reality

To address this, the MIK Project has fundamentally shifted training methodology. Sessions are increasingly designed to replicate the intensity and unpredictability of real matches, placing players in situations where decisions must be made quickly, under pressure, and often in confined spaces. The focus is no longer on rehearsing ideal scenarios, but on preparing players for imperfect ones.

This approach reflects a broader philosophical shift that prioritises adaptability over perfection, and decision-making over repetition.

Evolving the Korean identity

Importantly, this evolution does not come at the expense of Korea’s existing strengths. Discipline, work ethic and technical proficiency remain central to the national identity. What the MIK Project seeks to do is build upon those foundations, combining them with the creativity, speed, and tactical awareness required at the highest level of the game.

It is, in many ways, an attempt to reconcile tradition with modernity.

A global ambition

The ambition underpinning the project is unmistakable. The KFA is not simply aiming to remain competitive within Asia, but to re-establish itself among the world’s leading football nations. That means producing players capable of not only reaching Europe, but succeeding there.

More than a project

What makes the MIK Project particularly compelling is that it does not present itself as a finished solution. Instead, it is designed as a system that evolves, adjusts and refines itself over time. In a sport where trends shift rapidly and competitive edges are constantly eroded, that capacity for continuous development may prove more valuable than any single innovation.

For other football nations, Korea’s approach offers an instructive case study. While many federations continue to debate philosophical direction, the KFA has committed to structural transformation, embedding its ideas not only in theory, but in practice.

Whether the project ultimately delivers on its boldest ambitions will depend on time, execution, and the unpredictable nature of the game itself. But one thing is already evident.

Korean football is no longer standing still.

Stop Complaining, Start Building: Why Proactive Clubs Always Win

It’s a tale as old as time in grassroots sport: your club is stuck in a “time warp” facility, sharing a severely overused pitch with another code, while a club a few suburbs over just scored millions of dollars in council funding.

It is incredibly frustrating. The disparity in local government funding, the draconian facility-sharing arrangements, and the feeling that your sport is constantly fighting an uphill battle in certain heartlands can make committee members want to throw their hands in the air.

But when faced with this reality, your club has a choice. You can go on a rampage of advocacy – bitching, moaning, and focusing on everything the council or state sporting body isn’t doing – or, you can focus on what you can control.

The Post-COVID Divide

Think back to the clubs that emerged from the COVID-19 lockdowns. During that time, every club faced the exact same external restriction: nobody could play.

However, two distinct types of clubs emerged.

The first type went dark. They complained about the government, complained about the lack of support from their Peak Bodies, and disconnected from their members. They took years to recover.

The second type of club stayed connected. They acknowledged the reality but focused entirely on what they could do. They posted backyard drills on TikTok, sent training plans to parents, and kept their community engaged. As soon as restrictions lifted, they were on the front foot, miles ahead of the competition. Same environment, entirely different mindset.

The Circle of Control

In business and in sport, there is a circle of concern (things you care about but can’t change) and a much smaller circle of control (your own thoughts, behaviours, and operations).

If you have signed a 10-year lease on a substandard facility, that is your playing field. You aren’t going to change it tomorrow. So, how can you win given the rules you have?

·  Run a tight ship financially.

·  Pay your rent on time.

·  Communicate brilliantly with your members.

·  Streamline your governance.

Government likes to back a winner. If you spend your time spinning up the flywheels of good marketing, membership growth, and volunteer connection, you build a small business that clearly has its act together. When it comes time to advocate for better facilities, you aren’t just a complaining club—you are a highly successful, proactive community asset that councils will want to support.

Is your club stuck in a cycle of complaining? It’s time to take control of what you can. Contact CPR Group today to find out how our clubMENTOR program and strategic planning services can put your club on the front foot.

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